Satisfaction with airlines declining

FULL ARTICLE AT Business Journal of Milwaukee
2009-06-30 18:39:25
As troubled airlines have added fees and cut service to save money, it’s no surprise that their customers are less satisfied with them.
J.D. Power and Associates of Westlake Village, Calif., found in an annual survey of airline customers that their…

Boeing 787 Delay Gives Airlines Breathing Room

FULL ARTICLE AT AirGuideOnline
2009-07-01 17:09:58
Boeing, red-faced after delaying the test flight of its new Dreamliner 787, may inadvertently have staved off some order deferrals or cancellations by global airlines with sagging traffic.
Since the company announced the latest delay last week, its…

Airlines lost US$3-billion in first quarter

FULL ARTICLE AT Pakistan News.net
2009-06-30 12:34:41
GENEVA — The world’s airlines lost more than US$3-billion in the first quarter of 2009, the International Air Transport Association (IATA) said on Tuesday, maintaining its estimate for full-year losses of US$9-billion.
In its latest snapshot on the…

Airlines lost US$3-billion in first quarter

FULL ARTICLE AT Financial Post
2009-06-30 12:01:35
GENEVA — The world’s airlines lost more than US$3-billion in the first quarter of 2009, the International Air Transport Association (IATA) said on Tuesday, maintaining its estimate for full-year losses of US$9-billion.
In its latest snapshot on the…

Airlines’ customer satisfaction ratings drop according to J.D. Power survey

FULL ARTICLE AT McClatchy
2009-07-01 11:35:41
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Travelers are increasingly dissatisfied with airline service as carriers cut in-flight benefits and increase fees, according to a study released Tuesday.
Overall customer satisfaction dropped for the third consecutive year to a…

Alaska Airlines wins high customer ranking

FULL ARTICLE AT The Seattle Times
2009-06-30 15:57:03
Seattle-based Alaska Airlines ranked highest among seven big U.S. airlines in customer satisfaction in 2009, a year when overall passenger satisfaction with airlines fell to a four-year low, according to a new study by J.D. Power and Associates.
The 200…

Disaster averted on Northwest plane

FULL ARTICLE AT Pakistan News.net
2009-06-27 05:05:53
An Airbus A330 being delivered to Northwest in 2004.
Some think an equipment failure on a Pacific flight could be similar to suspected cause of Air France crash.
Just where did you get that info? If you check the Edmunds initial quality and reliability…

NTSB probes incident involving Northwest A-330 jet

FULL ARTICLE AT TwinCities.com
2009-06-26 17:08:20
the sensors had failed shortly before the plane crashed with 228 people aboard.
The National Transportation Safety Board is investigating the apparent malfunction of an airspeed indicator on a Northwest Airlines A-330, a problem similar to the one that…

Survey: Airline customer satisfaction declines

FULL ARTICLE AT Tampa Bay Online
2009-06-30 14:44:32
Flying to a vacation or business destination clearly is not even half the fun of trips for domestic airline passengers, a 2009 J.D. Power and Associates report released this morning said.
Overall customer satisfaction with airlines declined for a third…