Marketing Daily: Study: JetBlue, Alaska Airlines Satisfy Customers

FULL ARTICLE AT MediaPost.com
2009-07-02 20:28:32
Alaska Airlines ranks highest in customer satisfaction among traditional network carriers, while JetBlue Airways ranks highest among low-cost carriers, according to the J.D. Power and Associates’ 2009 North America Airline Satisfaction Study,…

American Airlines Completes Enhancements to Sao Paulo, Admirals Club Lounge

FULL ARTICLE AT AirportBusiness.com
2009-06-30 16:39:54
— Multi-functional business center with six work stations and three PCs
with high-speed Internet access, printer and copier, free local calls,
and fee-based fax service
– Complimentary high-speed Wi-Fi access for all Admirals Club…

American Airlines Completes Enhancements to Sao Paulo, Admirals Club Lounge

FULL ARTICLE AT AirportBusiness.com
2009-06-30 15:28:00
— Multi-functional business center with six work stations and three PCs
with high-speed Internet access, printer and copier, free local calls,
and fee-based fax service
– Complimentary high-speed Wi-Fi access for all Admirals Club…

Middle East airlines stay ahead

FULL ARTICLE AT 7 Days
2009-07-02 00:07:43
Middle Eastern airlines continue to fare better than their global peers in the economic downturn, posting a profit for the first quarter while most other region’s carriers posted massive losses, while UAE airlines appear to be thriving.
Low cost…

Alaska Airlines, JetBlue top customer satisfaction survey

FULL ARTICLE AT TampaBay.com | St. Petersburg Times
2009-06-30 23:16:51
Want to fly the traditional hub-and-spoke airline with the best level of customer satisfaction? Sorry, but you need to drive at least as far as Orlando to catch Alaska Airlines.
Tampa Bay area travelers can ride the top-rated low-cost airline — JetBlue…

Traveler satisfaction with airlines drops – again

FULL ARTICLE AT Christian Science Monitor
2009-06-30 23:24:04
Customer satisfaction with America’s airlines has dropped for the fourth straight year, according to a survey by J.D. Powers
and Associates, an independent research firm.

Just as in the past, low-cost carriers such as JetBlue and Southwest outdid…

American Airlines Enhances Customers’ Inflight Dining Experience

FULL ARTICLE AT Topix
2009-07-02 02:08:40
Reunite Faye’s family by unlocking the mysteries of their magical fairy realm!
Vote on and add your comments to the latest Airlines photos from around the world
Your eighth house of sex, money and power is activated by the Moon, giving a feel of…

American Airlines to shut down Conn. call center

FULL ARTICLE AT New Haven Register
2009-06-30 21:24:09
WINDSOR, Conn. (AP) — American Airlines has announced plans to shut down a reservation center in Connecticut by this fall.
The airline says it will close the call center in Windsor, a move that affects hundreds of employees. The airline said Monday…

Airlines’ customer satisfaction ratings drop according to J.D. Power survey

FULL ARTICLE AT McClatchy
2009-07-01 11:35:41
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Travelers are increasingly dissatisfied with airline service as carriers cut in-flight benefits and increase fees, according to a study released Tuesday.
Overall customer satisfaction dropped for the third consecutive year to a…

Alaska Airlines begins Portland-Maui service Friday

FULL ARTICLE AT Pacific Business News
2009-07-02 19:36:43
Alaska Airlines will begin its service between Portland and Maui on Friday.
The flights operate three times a week.
The Portland-Maui flight leaves Portland at 9:50 a.m. Pacific time on Wednesday, Fridays and Sundays, and will arrive at Kahului Airport…