Marketing Daily: Study: JetBlue, Alaska Airlines Satisfy Customers

FULL ARTICLE AT MediaPost.com
2009-07-02 20:28:32
Alaska Airlines ranks highest in customer satisfaction among traditional network carriers, while JetBlue Airways ranks highest among low-cost carriers, according to the J.D. Power and Associates’ 2009 North America Airline Satisfaction Study,…

Alaska Airlines begins Portland-Maui service Friday

FULL ARTICLE AT Pacific Business News
2009-07-02 19:36:43
Alaska Airlines will begin its service between Portland and Maui on Friday.
The flights operate three times a week.
The Portland-Maui flight leaves Portland at 9:50 a.m. Pacific time on Wednesday, Fridays and Sundays, and will arrive at Kahului Airport…

Alaska Airlines, JetBlue top customer satisfaction survey

FULL ARTICLE AT TampaBay.com | St. Petersburg Times
2009-06-30 23:16:51
Want to fly the traditional hub-and-spoke airline with the best level of customer satisfaction? Sorry, but you need to drive at least as far as Orlando to catch Alaska Airlines.
Tampa Bay area travelers can ride the top-rated low-cost airline — JetBlue…

Alaska Airlines wins high customer ranking

FULL ARTICLE AT The Seattle Times
2009-06-30 15:57:03
Seattle-based Alaska Airlines ranked highest among seven big U.S. airlines in customer satisfaction in 2009, a year when overall passenger satisfaction with airlines fell to a four-year low, according to a new study by J.D. Power and Associates.
The 200…

Alaska Airlines tops J.D. Power rankings

FULL ARTICLE AT Santa Rosa Press Democrat
2009-07-01 16:39:08
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Customer satisfaction with airlines has reached a four-year low, according to a J.D. Power and Associates study released Tuesday.
Alaska Airlines ranked No. 1, followed by Continental and Delta in the J.D….

Alaska Airlines tops customer satisfaction survey

FULL ARTICLE AT Business Journal of Portland
2009-06-30 18:09:42
According to the survey, Alaska performed well in five of the seven categories: flight crew; aircraft; boarding/deplaning/baggage; check-in; and reservation. Continental did well in the categories of in-flight services and costs and fees.
JetBlue…

J.D. Power and Associates Reports: Alaska Airlines and JetBlue Airways Rank Highest in Customer Satisfaction

FULL ARTICLE AT AirportBusiness.com
2009-07-01 15:04:00
WESTLAKE VILLAGE, Calif., June 30 /PRNewswire/ — Alaska Airlines ranks highest in customer satisfaction among traditional network carriers, while JetBlue Airways ranks highest among low-cost carriers, according to the J.D. Power and Associates 2009…

Alaska Air Group (ALK) Reports June ‘09 Traffic Results

FULL ARTICLE AT Street Insider
2009-07-02 18:10:56
Alaska Air Group, Inc. (NYSE: ALK) reported June operational results for its subsidiaries, Alaska Airlines (Alaska) and Horizon Air (Horizon).
Alaska reported an increase in load factor to 80.7% in June 2009, compared to 79.5% in June 2008, on a 4.1%…

J.D. Power says Alaska, JetBlue are the best of the worst — but who cares?

FULL ARTICLE AT Elliott.org
2009-06-30 12:54:17
Our friends at J.D. Power and Associates are at it again. Last week they leaked their 2009 North America Airline Satisfaction Study to a largely uncritical mainstream media. This morning, they let the rest of us have the results, in which they claim…

Satisfaction with airlines declining

FULL ARTICLE AT Business Journal of Milwaukee
2009-06-30 18:39:25
As troubled airlines have added fees and cut service to save money, it’s no surprise that their customers are less satisfied with them.
J.D. Power and Associates of Westlake Village, Calif., found in an annual survey of airline customers that their…