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	<title>Online Travel Review</title>
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	<link>http://www.onlinetravelreview.com</link>
	<description>Airline News and Commentary</description>
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		<title>Lawsuit:  Passenger Needed His Scrotum Attended to, Airline Staff Refused</title>
		<link>http://www.onlinetravelreview.com/2010/03/10/lawsuit-passenger-needed-his-scrotum-attended-to-airline-staff-refused/</link>
		<comments>http://www.onlinetravelreview.com/2010/03/10/lawsuit-passenger-needed-his-scrotum-attended-to-airline-staff-refused/#comments</comments>
		<pubDate>Wed, 10 Mar 2010 12:37:12 +0000</pubDate>
		<dc:creator>Jared Blank</dc:creator>
				<category><![CDATA[Crazy Passengers]]></category>
		<category><![CDATA[Top News]]></category>
		<category><![CDATA[Weird Airline Stories]]></category>

		<guid isPermaLink="false">http://www.onlinetravelreview.com/?p=10340</guid>
		<description><![CDATA[An Air Transat passenger is suing the airline because during a 2008 flight from Montreal to Mexico flight attendants refused to examine his scrotum.  The end.
Wait &#8211; you wanted more details than that?  I&#8217;m happy to:  the passenger found that he had sudden (and unexpected, obviously) bleeding coming from his scrotum area during the flight [...]]]></description>
			<content:encoded><![CDATA[<p>An Air Transat passenger is <a href="http://www.torontosun.com/news/canada/2010/03/05/13132421-qmi.html" target="_blank">suing the airline</a> because during a 2008 flight from Montreal to Mexico flight attendants refused to examine his scrotum.  The end.</p>
<p>Wait &#8211; you wanted more details than that?  I&#8217;m happy to:  the passenger found that he had sudden (and unexpected, obviously) bleeding coming from his scrotum area during the flight (I really hope you&#8217;re not eating right now).  He called over a flight attendant, and a female one arrived.  He brushed her away and requested a male flight attendant.  Upon his arrival, the passenger asked that the flight attendant examine his scrotum.  He refused and instead handed him some paper towels then told him that if the bleeding was bad enough, they would call a doctor.</p>
<p>Upon arrival in Mexico the passenger went to a doctor, who told him that he had a ruptured vein near his scrotum.</p>
<p>The passenger then sued the airline for not providing appropriate medical care (ie, looking at his genitals).  The case was dismissed this week.</p>
<p>The end.</p>
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		<title>Danger Week Continues:  Air India Pilots Threaten to Stop Flying to Kabul</title>
		<link>http://www.onlinetravelreview.com/2010/03/09/danger-week-continues-air-india-pilots-threaten-to-stop-flying-to-kabul/</link>
		<comments>http://www.onlinetravelreview.com/2010/03/09/danger-week-continues-air-india-pilots-threaten-to-stop-flying-to-kabul/#comments</comments>
		<pubDate>Tue, 09 Mar 2010 12:49:23 +0000</pubDate>
		<dc:creator>Jared Blank</dc:creator>
				<category><![CDATA[Recent Stories]]></category>

		<guid isPermaLink="false">http://www.onlinetravelreview.com/?p=10336</guid>
		<description><![CDATA[Air India&#8217;s pilots have threatened to stop flying to Kabul if the airline does not give it clearer guidelines to protect their safety when they fly to the region.  The pilots blame poor air traffic control, guidelines for whether they can takeoff or land with poor visibility, and procedures for handling a hijacking.  For their [...]]]></description>
			<content:encoded><![CDATA[<p>Air India&#8217;s pilots have threatened to <a href="http://news.rediff.com/report/2010/mar/04/air-india-pilots-fear-flying-to-kabul.htm" target="_blank">stop flying to Kabul</a> if the airline does not give it clearer guidelines to protect their safety when they fly to the region.  The pilots blame poor air traffic control, guidelines for whether they can takeoff or land with poor visibility, and procedures for handling a hijacking.  For their part, Air India brass say that flying to Kabul is perfectly safe, and that guidelines have been established and are being followed.  They also add that there is a prestige in flying to Kabul, and that &#8220;everybody is flying to Kabul.&#8221;  Everybody is Ariana Afghan Airlines, Pakistan International Airlines, Safi Airways, and Kam Air.  And JetBlue.  OK, not JetBlue.</p>
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		<title>A Quick Update on Flights to Baghdad</title>
		<link>http://www.onlinetravelreview.com/2010/03/07/a-quick-update-on-flights-to-baghdad/</link>
		<comments>http://www.onlinetravelreview.com/2010/03/07/a-quick-update-on-flights-to-baghdad/#comments</comments>
		<pubDate>Mon, 08 Mar 2010 02:53:00 +0000</pubDate>
		<dc:creator>Jared Blank</dc:creator>
				<category><![CDATA[Recent Stories]]></category>

		<guid isPermaLink="false">http://www.onlinetravelreview.com/?p=10333</guid>
		<description><![CDATA[I continue to be amazed that scheduled airlines are flying into Baghdad.  No civilian would ever consider traveling to the city at this point, but 13 airlines are making the trip (see the full list here).  Sure, most are obscure, but Royal Jordanian and Turkish are making the trip from Amman and Istanbul, respectively.  And [...]]]></description>
			<content:encoded><![CDATA[<p>I continue to be amazed that scheduled airlines are flying into Baghdad.  No civilian would ever consider traveling to the city at this point, but 13 airlines are making the trip (see the full list <a href="http://en.wikipedia.org/wiki/Baghdad_International_Airport#Airlines_and_destinations" target="_blank">here</a>).  Sure, most are obscure, but Royal Jordanian and Turkish are making the trip from Amman and Istanbul, respectively.  And Iraqi Airways has a relatively robust schedule (considering), including plans to launch flights to London.</p>
<p>Iraqi Airways&#8217; <a href="http://www.iraqiairways.co.uk/en/seat_exercises.html" target="_blank">website offers some helpful exercises</a> you can do so ensure that you remain healthy on board.  They provide no tips on how to not be blown up upon arrival.  Keep doing those foot pumps!</p>
<p>It&#8217;s worth checking out their website &#8211; there is absolutely no suggestion that, perhaps, there may be special precautions you may want to take upon arrival in Baghdad.  Well, they do say &#8220;Make sure to take a registered taxi on arrival – these taxi&#8217;s are available at Baghdad International Airport.&#8221;  Really?  That&#8217;s it?  Your biggest fear is taking an unlicensed taxi?  Who knew?</p>
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		<title>JAL Warns Laid Off Flight Attendants:  Please Don&#8217;t Sell Old Uniforms to Fetishists</title>
		<link>http://www.onlinetravelreview.com/2010/03/05/jal-warns-laid-off-flight-attendants-please-dont-sell-old-uniforms-to-fetishists/</link>
		<comments>http://www.onlinetravelreview.com/2010/03/05/jal-warns-laid-off-flight-attendants-please-dont-sell-old-uniforms-to-fetishists/#comments</comments>
		<pubDate>Fri, 05 Mar 2010 12:38:28 +0000</pubDate>
		<dc:creator>Jared Blank</dc:creator>
				<category><![CDATA[Recent Stories]]></category>
		<category><![CDATA[Weird Airline Stories]]></category>

		<guid isPermaLink="false">http://www.onlinetravelreview.com/?p=10330</guid>
		<description><![CDATA[Hm.  JAL, which has laid off 1,300 flight attendants recently, has found that there is an aftermarket for its uniforms, with some being listed on eBay for more than $3,000.  Why so much?  Apparently JAL&#8217;s uniforms are prized by fetishists (I don&#8217;t know and I don&#8217;t want to know the specifics on that).  JAL has [...]]]></description>
			<content:encoded><![CDATA[<p>Hm.  JAL, which has laid off 1,300 flight attendants recently, has found that there is an aftermarket for its uniforms, with some being listed on eBay for more than $3,000.  Why so much?  Apparently <a href="http://www.telegraph.co.uk/news/worldnews/asia/japan/7356729/Japan-Airlines-battles-black-market-in-flight-uniforms.html" target="_blank">JAL&#8217;s uniforms are prized by fetishists</a> (I don&#8217;t know and I don&#8217;t want to know the specifics on that).  JAL has warned its flight attendants not to sell the uniforms, though they say it&#8217;s (correctly) a security issue to have non-flight attendants walking through an airport in a flight attendant outfit.  Or God knows what else people are doing in them.</p>
<p>Oh, and along those lines, some dude was <a href="http://www.usatoday.com/travel/flights/item.aspx?type=blog&amp;ak=81833.blog" target="_blank">caught masturbating on a Southwest Airlines flight</a> from Philadelphia to Denver on Monday.  He was apparently on his way to Denver for a conference.  A masturbating conference.</p>
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		<title>Man Wins Ryanair Scratch-Off Ticket Contest; Eats Ticket in Protest</title>
		<link>http://www.onlinetravelreview.com/2010/03/03/man-wins-ryanair-scratch-off-ticket-contest-eats-ticket-in-protest/</link>
		<comments>http://www.onlinetravelreview.com/2010/03/03/man-wins-ryanair-scratch-off-ticket-contest-eats-ticket-in-protest/#comments</comments>
		<pubDate>Wed, 03 Mar 2010 12:35:57 +0000</pubDate>
		<dc:creator>Jared Blank</dc:creator>
				<category><![CDATA[Crazy Passengers]]></category>
		<category><![CDATA[Ryanair]]></category>
		<category><![CDATA[Top News]]></category>
		<category><![CDATA[Weird Airline Stories]]></category>

		<guid isPermaLink="false">http://www.onlinetravelreview.com/?p=10325</guid>
		<description><![CDATA[An odd one:
A Ryanair passenger flying from Krakow to East Midlands (in the UK) received a scratchcard for a contest that Ryanair was holding.  Like an instant win lottery ticket, the winner would receive 10,000 Euro.  This passenger got on board the flight, scratched off his card, and learned that he won the prize.  He [...]]]></description>
			<content:encoded><![CDATA[<p>An odd one:</p>
<p>A Ryanair passenger flying from Krakow to East Midlands (in the UK) received a scratchcard for a contest that Ryanair was holding.  Like an instant win lottery ticket, the winner would receive 10,000 Euro.  This passenger got on board the flight, scratched off his card, and learned that he won the prize.  He called over flight attendants to alert them to his victory and, for who knows what reason, demanded that they pay him right there.  The staff explained that, of course, they do not carry 10,000 Euro with them on flights, and that he will be paid in due course.  That was not what he wanted to hear.</p>
<p>So, in some sort of protest, the passenger <a title="Ryanair passenger eats winning ticket" href="http://www.telegraph.co.uk/news/newstopics/howaboutthat/7330126/Frustrated-Ryanair-passenger-eats-winning-scratchcard.html" target="_blank">ate the winning ticket</a>.  The ticket is now not valid, and the passenger will never get his money.  Explained a Ryanair spokesperson, &#8220;The crew tried to stop the air Gourmet Scratch Card eater by offering him one of    our great tasting sandwiches, pizzas or snacks instead, but clearly he had    much more expensive tastes!&#8221; Well done.</p>
<p>And because Ryanair does a fantastic job of generating publicity, they have announced they will donate the prize money to charity and have asked passengers to vote on which charity should be chosen.</p>
<p>(Thanks to reader D-Lux, who would&#8217;ve eaten the ticket only if it was cooked very, very well done)</p>
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		<title>Amtrak Offers Free &#8211; Yes, Free! &#8211; WiFi on Acela Trains; Status as Greatest Means of Transportation in U.S. Now Sealed</title>
		<link>http://www.onlinetravelreview.com/2010/03/02/amtrak-offers-free-yes-free-wifi-on-acela-trains-status-as-greatest-means-of-transportation-in-u-s-now-sealed/</link>
		<comments>http://www.onlinetravelreview.com/2010/03/02/amtrak-offers-free-yes-free-wifi-on-acela-trains-status-as-greatest-means-of-transportation-in-u-s-now-sealed/#comments</comments>
		<pubDate>Tue, 02 Mar 2010 12:40:19 +0000</pubDate>
		<dc:creator>Jared Blank</dc:creator>
				<category><![CDATA[Recent Stories]]></category>

		<guid isPermaLink="false">http://www.onlinetravelreview.com/?p=10322</guid>
		<description><![CDATA[I love the Acela.  If you&#8217;ve taken the Acela, you love it to.  It is everything travel should be &#8211; comfortable, convenient and (at least for the U.S.&#8217; non-high-speed-rail lines) fast.  There are plugs at every seats.  Seats have more than ample legroom.  You are not molested upon boarding.  You can arrive 1 minute before [...]]]></description>
			<content:encoded><![CDATA[<p>I love the Acela.  If you&#8217;ve taken the Acela, you love it to.  It is everything travel should be &#8211; comfortable, convenient and (at least for the U.S.&#8217; non-high-speed-rail lines) fast.  There are plugs at every seats.  Seats have more than ample legroom.  You are not molested upon boarding.  You can arrive 1 minute before the train leaves.  There is a quiet car where other people &#8211; just like me &#8211; go completely freaking nuts if you so much as whisper into a cellphone.  How much do people like it?  Your $400 ticket does not include a soda.  And nobody complains about that.</p>
<p>And now  &#8211; finally &#8211; Amtrak enters the 21st century and will offer free (yes, free!) <a href="http://travelweekly.com/article3_ektid210802.aspx" target="_blank">Wi-Fi on all Acela trains</a>, and in stations along the way.  This made my day.  You can have your first class suites on Singapore.  I&#8217;ll take the Acela, thanks.</p>
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		<title>Don&#8217;t You Hate It When Your Flight Gets Canceled Because Your Flight Attendants Had a Fight?</title>
		<link>http://www.onlinetravelreview.com/2010/03/01/dont-you-hate-it-when-your-flight-gets-canceled-because-your-flight-attendants-had-a-fight/</link>
		<comments>http://www.onlinetravelreview.com/2010/03/01/dont-you-hate-it-when-your-flight-gets-canceled-because-your-flight-attendants-had-a-fight/#comments</comments>
		<pubDate>Mon, 01 Mar 2010 11:50:11 +0000</pubDate>
		<dc:creator>Jared Blank</dc:creator>
				<category><![CDATA[Recent Stories]]></category>
		<category><![CDATA[Weird Airline Stories]]></category>

		<guid isPermaLink="false">http://www.onlinetravelreview.com/?p=10319</guid>
		<description><![CDATA[A Delta Connection flight from Rochester (NY) to Atlanta was canceled last week after two flight attendants got into a fight that was either verbal (according to the airline) or involved punches (according to a passenger).  Pinnacle Airlines, which operates the route as Delta Connection, said that the brouhaha occurred after a passenger became ill [...]]]></description>
			<content:encoded><![CDATA[<p>A Delta Connection flight from Rochester (NY) to Atlanta was canceled last week after <a href="http://www.ajc.com/news/flight-canceled-after-dispute-331605.html" target="_blank">two flight attendants got into a fight</a> that was either verbal (according to the airline) or involved punches (according to a passenger).  Pinnacle Airlines, which operates the route as Delta Connection, said that the brouhaha occurred after a passenger became ill during taxiing before takeoff and the plane had to return to the gate.  The pilot reportedly told everyone they had to leave the plane because the staff were fighting.</p>
<p>No word on what set off the flight attendants.  They have been suspended pending an investigation.</p>
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		<title>Passenger Assaults Air Marshal on Continental Flight after Inappropriately Touching Woman</title>
		<link>http://www.onlinetravelreview.com/2010/02/25/passenger-assaults-air-marshal-on-continental-flight-after-inappropriately-touching-woman/</link>
		<comments>http://www.onlinetravelreview.com/2010/02/25/passenger-assaults-air-marshal-on-continental-flight-after-inappropriately-touching-woman/#comments</comments>
		<pubDate>Thu, 25 Feb 2010 13:30:41 +0000</pubDate>
		<dc:creator>Jared Blank</dc:creator>
				<category><![CDATA[Continental Airlines]]></category>
		<category><![CDATA[Crazy Passengers]]></category>
		<category><![CDATA[Recent Stories]]></category>

		<guid isPermaLink="false">http://www.onlinetravelreview.com/?p=10316</guid>
		<description><![CDATA[An air marshal on a Continental flight from Amsterdam to Houston (there are still air marshals?  good to know&#8230;) intervened after a boisterous passenger inappropriately touched the woman sitting next to him.  The air marshal switched seats with the woman, an act that did not make the original passenger particularly happy, causing him to start [...]]]></description>
			<content:encoded><![CDATA[<p>An <a href="http://www.myfoxhouston.com/dpp/news/local/100216-mid-air-assault">air marshal on a Continental flight</a> from Amsterdam to Houston (there are still air marshals?  good to know&#8230;) intervened after a boisterous passenger inappropriately touched the woman sitting next to him.  The air marshal switched seats with the woman, an act that did not make the original passenger particularly happy, causing him to start yelling at the marshal and, eventually, assaulting him.  The passenger was arrested when the plan landed in Houston.</p>
<p>No word on whether the passenger was drunk or just stupid.</p>
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		<title>10 Rules for Booking Frequent Flyer Tickets</title>
		<link>http://www.onlinetravelreview.com/2010/02/23/10-rules-for-booking-frequent-flyer-tickets/</link>
		<comments>http://www.onlinetravelreview.com/2010/02/23/10-rules-for-booking-frequent-flyer-tickets/#comments</comments>
		<pubDate>Tue, 23 Feb 2010 15:15:33 +0000</pubDate>
		<dc:creator>Jared Blank</dc:creator>
				<category><![CDATA[Featured Columns]]></category>

		<guid isPermaLink="false">http://www.onlinetravelreview.com/?p=10311</guid>
		<description><![CDATA[Is there anyone online who does NOT give frequent flyer advice?  No, no there is not.  And let&#8217;s be honest, 98% of what you read about booking airline tickets is utter and complete garbage (Gary and Lucky excepted, of course). I know there are 10 things to be true about booking award tickets and today [...]]]></description>
			<content:encoded><![CDATA[<p>Is there anyone online who does NOT give frequent flyer advice?  No, no there is not.  And let&#8217;s be honest, 98% of what you read about booking airline tickets is utter and complete garbage (<a href="http://boardingarea.com/blogs/viewfromthewing" target="_blank">Gary</a> and <a href="http://boardingarea.com/blogs/onemileatatime/" target="_blank">Lucky</a> excepted, of course). I know there are 10 things to be true about booking award tickets and today is the day I&#8217;m going to share them with you.  I&#8217;m that kinda guy.</p>
<p>1) You will probably not get the flights you want the first time you look&#8230;but DO NOT give up.  I have never not gotten an award ticket that I&#8217;ve wanted.  Never.  Business class seats to Sri Lanka with a stopover in Europe?  No problem.  Business class seats to Easter Island?  No problem.  Vietnam?  No sweat.  The key?  Check again. A 4-leg journey from New York to Colombo has many moving parts.  The odds on all of that being available the first time you search are slim.  But if you look every day (and what&#8217;s a few minutes a day for $10,000 worth of tickets?), I guarantee you will not fail.  Probably.</p>
<p>2) While you should look every day, I&#8217;ve found that 45 days out is a sweet spot.  This is not to say that you won&#8217;t find tickets further out than that (especially in markets &#8211; such as first class seats to Sydney on Qantas &#8211; where there are incredibly few seats available and you need to look 330 days ahead).  But at 45 days seats seem to open up.  In short &#8211; don&#8217;t give up because your trip is in 6 weeks.</p>
<p>3) Frequent flyer tickets are not free tickets&#8230;at least not anymore.  You need to get over this:  frequent flyer tickets will have fees associated with them.  Deal with it.  Complex itineraries on partner airlines will require phone calls, and those calls will likely cost you a few dollars in telephone booking fees.  Or maybe you&#8217;ll need to change the ticket.  It&#8217;s going to cost you.  But in the overall scheme of things, it won&#8217;t cost you much.  Just accept it.</p>
<p>4) In terms of award availability, Star Alliance and Oneworld are light years ahead of SkyTeam.  Usually.  In the US, if you are stuck with Delta miles you are probably very unhappy when you go to check for available flights.  Why?  Because not only is Delta&#8217;s award availability horrible, there is no good way to check partner airlines.  When searching for a Star Alliance flight, use ANA&#8217;s booking tool, which shows most Star carriers (though remember that United will often block award seats that would otherwise be available for other Star Alliance members).  For Oneworld, sign up for Qantas&#8217; frequent flyer program and you&#8217;ll see most options there.  For Skyteam?  Good luck.</p>
<p>5) You will need to follow this stuff basically full time to understand the minutia around who is adding exorbitant surcharges onto tickets.  But there are a couple of quick rules:  Delta adds a ridiculous fee if you are booking intra-Europe Skyteam tickets with Skymiles; British Airways adds a ludicrous fuel surcharge (unless you use BA miles on American or LAN); and Air Canada has fuel surcharges that can be hundreds of dollars.  There is an enormous amount of detail around this point, and the blogs I&#8217;ve mentioned above have gotten into the details in great, uh, detail.  This is not the place for that, but just remember &#8212; not every airline charges ridiculous fuel surcharges for international award tickets.</p>
<p>6) Air Canada gives you Star Alliance Gold Status after only 35,000 flown miles.  Not only is that the lowest threshold out there, you get Lounge access for that.  Nice.</p>
<p>7) Everyone has a different opinion about the best way to use up your miles.  Some folks save up for first class tickets to Asia.  Those of us with kids may not feel like spending 480,000 miles to go to Tokyo and will use those miles to go to Puerto Rico.  None of those is wrong.  Don&#8217;t let anyone let you think you&#8217;re wasting miles by using them.  Using miles is good (yes, there are great ways to use them and bad ways to use them&#8230;but anything is better than paying).</p>
<p>8) One-way award tickets offered by American and United offer enormous flexibility on routes where they compete.  No longer do you have to hope that American has roundtrip seats available if you&#8217;re looking for a JFK-LAX award ticket in business class.  Fly one way on AA, back on United.  Or vice versa.  You get my point.</p>
<p>9) If booking an international award ticket, do NOT forget the more obscure partners.  There are lots of ways, for example, to fly on Star Alliance from New York to Moscow.  Don&#8217;t forget that LOT, for example, is an option (albeit not a particularly glamorous one).  Before starting the booking process, look on the alliances&#8217; websites to remind yourself of all of your airline options.</p>
<p>10) One of the most valuable features of most international award tickets is the ability to stopover in a city.  American has limited this somewhat (by restricting stopovers to gateway cities), but on other tickets you can basically double the value of the award by booking a stopover.  A stopover would often add a significant amount to a paid fare, but it&#8217;s free with most international tickets.  I almost always try to add in a stopover &#8212; why not?</p>
<p>I&#8217;d love to hear reader tips on this&#8230;</p>
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		<title>Ryanair Diverts to Different Canary Island than Scheduled; Abandons Passengers</title>
		<link>http://www.onlinetravelreview.com/2010/02/22/ryanair-diverts-to-different-canary-island-than-scheduled-abandons-passengers/</link>
		<comments>http://www.onlinetravelreview.com/2010/02/22/ryanair-diverts-to-different-canary-island-than-scheduled-abandons-passengers/#comments</comments>
		<pubDate>Mon, 22 Feb 2010 12:39:35 +0000</pubDate>
		<dc:creator>Jared Blank</dc:creator>
				<category><![CDATA[Recent Stories]]></category>
		<category><![CDATA[Ryanair]]></category>

		<guid isPermaLink="false">http://www.onlinetravelreview.com/?p=10307</guid>
		<description><![CDATA[A Ryanair flight from Bristol, England, to the Canary Island of Lanzarote landed in a different Canary Island &#8211; Fuerteventura &#8211; after bad weather prevented the plane from landing at the scheduled arrival city.  That&#8217;s no big deal.  What was a big deal was that Ryanair told passengers they had to make their own way [...]]]></description>
			<content:encoded><![CDATA[<p>A Ryanair flight from Bristol, England, to the Canary Island of Lanzarote landed in a different Canary Island &#8211; Fuerteventura &#8211; after bad weather prevented the plane from landing at the scheduled arrival city.  That&#8217;s no big deal.  What was a big deal was that Ryanair told passengers they had to <a href="http://www.dailymail.co.uk/news/article-1252245/Ryanair-abandons-passengers-wrong-Canary-Island-landing-thunderstorm.html" target="_blank">make their own way to Lanzarote</a> by ferry. (For those of us in the U.S., imagine booking a flight to Nassau, Bahamas, and landing at Freeport and being told to make your own way).</p>
<p>More annoyingly, after the passengers were sent on their way to make their own arrangements, the plane flew empty from Fuerteventura to Lanzarote before picking up passengers to return to the UK.</p>
<p>Passengers complained that when they disembarked in the first island that there were no Ryanair representatives available to tell them what to do.  Left to fend for themselves, passengers arranged their own hotels or continuing transport.  Ryanair says that while they do not owe passengers any financial compensation (because the flight was diverted due to weather), they will reimburse families for the cost of a hotel on the island.  Good luck getting that refund.</p>
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