A couple of recent articles note how travelers are using Twitter to complain in large numbers about travel experiences. Do a quick search on Twitter Search for “worst hotel room” and look at the complaining:
“worst hotel experience ever!”
“Worst hotel/pub ever!!”
“We are in THE worst hotel in all of Cannes”
“Last (hotel) was the WORST ever!
That’s from the past 3 days.
The Wall St. Journal article tells the story of a sales guy on a business trip who was unhappy with his room at a Marriott in Orlando. He then Tweeted, “I have the crappiest room in the hotel.” Supposedly the front desk manager saw the tweet, then upgraded the guy.
Now, perhaps it was the way I was raised, but why in God’s name wouldn’t he just go down to the front desk, chat with the nice fellow, and ask for a different room? Or as I once read from a travel columnist, when you check in just tell the front desk clerk that you’d like the 4th room they would’ve given you.
Either way, why wouldn’t you just go downstairs and ask nicely? Why does everyone complain constantly on Twitter? Look at a search for “worst airline”…
“They remain to be the country’s worst airline.”
“Hey @flyfrontier, you’re officially worse than @delta, thought no airline could be THAT bad. Worst customer service.”
@Delta =worst airline evr. Horrible service
This may be the worst airline flight experience so far this summer:
Delta! Worst airline food
Those are from the past 12 hours. Seriously.
Is it all so bad? Can it all be the worst? As my favorite Shakespeare quote from King Lear says, “The worst is not, So long as we can say, ‘This is the worst…”
I’m a realist — I know that things go wrong in travel sometimes. But we have choices — go speak with a manager. Be courteous, even when in a stressful travel situation. Ask for a supervisor to come sit with you in the lobby and discuss the issues. Have realistic expectations for what a $39 flight will get you. Every $79 Pricelined hotel room will not be the Presidential Suite.
Twitter certainly has its uses, but the never-ending flow of complaints has already gotten old. Quit your whining and do something about it. Go have a conversation with someone. Like an adult.