If You Haven’t Yet Received a Decision about Your Citi AA Executive Application…

My wife was immediately approved for the 100k offer for the Citi AA Executive card, but I was told my application was pending. I found that odd because I managed to ruin my wife’s credit when I forgot to pay a $6 bill on a Bank of Hawaii card 2 years ago (sorry, hon!). I called the number Citi gives you to find out more information and each of 3 times that I called, I was told they couldn’t help me and I had to wait 7-10 days for the decision. But the OTR waits for no decision, so I was thrilled when reader JC emailed me to tell me he was in the same situation and called this number: 888-201-4523. They gave him a (positive) decision immediately. I called and it turns out I had to move some credit around to get approved. I did, and I was. If you’re a heavy churner it’s very possible you have 4 Citi cards (at least) open already (2 AA cards, an AA business card, and a Hilton card). That may be the issue – call 888-201-4523 and they’ll be able to help. And unlike other banks I’ve dealt with (Barclays) they aren’t annoyed when you ask them to move credit around. Good luck!


7 comments on this post.
  1. econjon:

    Just had to do the same. CSR said everything looked good but needed a manager to sign off. Did you have that secondary issue?

  2. Jared Blank:

    Hm – I did not. Good luck!

  3. econjon:

    Thanks. I’ll let you know what turns up.

  4. MikeMilzz:

    Took the plunge and applied for the card today. I applied for the regular Citi AA card a few months back for 50k miles and couldn’t pass up the 100k miles & club access.

    I received the “pending” application notice and called the above number right away. After some button pushing I spoke with a very nice agent who said my application was approved within a couple minutes. The only additional info she asked me for was a cell phone number but I doubt that was what was holding up my app.

    Now to find some good manufactured spending opportunities…

  5. econjon:

    Approved. Guess she was just telling me the nitty gritty of process.

  6. Jared Blank:


  7. John:

    Applied today, got a pending notification with the number 800-695-5171 to call immediately for a decision. They only wanted to discuss a fairly low $5,000 credit limit, and agreed to move $5,000 more from one of my other AA cards to make it easier to hit the $10,000 spend.

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