A week ago I was very excited to read about the deal for very cheap tickets to Europe and the Middle East on United when you purchased through Wideroe. As you’ve no doubt read, they were selling tickets with no fuel surcharges, leading to fares as low as $120 round trip to Milan.
In my case, I was excited about tickets to Dubai for $275. So I checked with my wife, who was swept up in my enthusiasm about the trip, and I purchased 4 tickets for us to go in February. Fantastic.
Then 2 days later my wife had a few not-unreasonable questions about the trip. Questions like:
- Wait, we’re going in coach? (Yes – but I got us in Economy Plus!)
- Wait, how long is the layover in Washington? (Er, 4 hours)
- Wait, how long is the flight? (Um, 14 hours back)
- Wait, what time does the flight leave? (1 o’clock….in the morning)
It went on like that, again – not unreasonably, for a few more questions and it made me realize: hm, I don’t think she wants to go on this trip.
Reading through the thread about this on Flyertalk there appeared to be plenty of people who bought first and asked questions later, hoping their spouse was cool with the whole thing. Good for them.
It was my anniversary on Monday and I decided that my wife has put up with me and 12 years of travel-related stupidity and that as part of her anniversary gift, I would cancel the trip.
Which was a problem, as I didn’t think the trip was cancellable.
I went on Wideroe’s site, used the chat feature and chatted with someone who was very, very quick to offer to cancel the trip when I asked if I could cancel the trip without fees. I don’t know if this is because my confirmation said “refundable” on it (even though I know the fare was not refundable), or whatever. But he canceled the trip late Sunday night and the credit (full) posted to my credit card today.
Which is all to say – if you’re having second thoughts (or your spouse is having second thoughts) about the trip you booked, feel free to Live Chat the fine folks at Wideroe – they may be able to help.