….Thanks so much for your solid customer service. You were so nice to allow me to change my flight to Toronto today without penalty because of (the possibility of) the winter storm. That was kind of you.
You even gave me a link to re-book the ticket online. That was kinda nice.
Then when I went to that page you told me that I couldn’t rebook online, and that I should call you. You even gave me the phone number. That was helpful, since the online tool didn’t allow me to make the change.
Then I called you, and knowing how nice Canadians are, I knew you’d be able to help me out. You did help me out, by telling me in the recorded message that no agents were available and that I should call back later. You did say “goodbye” very nicely prior to hanging up on me unceremoniously.
Solid work all around, Air Canada.