You don’t have to search much to find people complaining about the effects of the United/Continental merger. I have stayed out of that discussion, as my recent experiences with them have only been positive.
But then a number of issues have popped up, and it made me realize that everyone isn’t just whining – they have some systems issues.
In case you were wondering:
– I canceled an award ticket and redeposited it 2 months ago. Those miles have not reappeared.
– They deducted miles twice for an award ticket 3 months ago.
– 4 Flights on Air New Zealand that I took 3+ weeks ago have not yet appeared.
– 1 flight on Lufthansa that I took 2 weeks ago has not yet been credited.
I don’t think any one of those things is a big deal, but they are moderately annoying when considered together.
I’m always interested in hearing people’s problems from the merger. Anyone had any issues?
(In fairness, I love Continental and I’m learning to love United, though in truth I’ve mostly flown ex-Continental aircraft.)