AOL’s Techcrunch, a site focused on the minutia of the tech startup world, has included a couple of pieces recently where their writers whine about airlines. Yesterday, one of their writers, under the headline @AmericanAir, You Suck, told of his experience flying home on American from Chicago to New York over the weekend. It’s worth reading if only because I am continually amazed at the myriad things people will complain about when it comes to airlines.
In short, he was flying home over the busy holiday weekend and his flight was canceled due to weather. And oh did the airline owe him for that: “Never once was I offered a hotel stay, a flight voucher or an upgrade.” FOR A WEATHER CANCELLATION. Yes, because when a blizzard blows through town and cancels flights for 2 days, the airline should hand out 37,000 free ticket vouchers.
Since there were 5 of them traveling and, as you might imagine over Easter, most flights were full so they were only offered an early morning flight, which, while traveling with kids, is not ideal. The writer was already upset because he was not emailed or texted when the flight was canceled – he only received a phone call. He was upset that the rez agent could not pull 5 seats out of thin air. Then he was upset that when he tweeted (and the airline responded nearly immediately) that they could not pull 5 seats out of thin air.
Then, he says, “the worst was yet to come.” The worst, we find out, was that there was no cushion on his seat, so he had to switch seats. Yes, that was the worst.
Also, there was a mechanical issue and they had to go back to the gate where, and perhaps this is the “worst,” they let everyone off the plane to stretch their legs.
Yep, sounds like a flight from hell. No cushion!!