After railing earlier this morning about how customer satisfaction doesn’t matter in the airline industry, Openskies (all-premium service between NY, DC & Paris) announced a money-back guarantee where they’ll refund the price of your flight (save for a handful of mandatory fees) if you’re not fully satisfied. Fly between now and November 30th, and you’ve got 30 days after to complain to them.
It would, I think, take some serious, uh, guts to have them give you back the $1500 you paid for your flight, but there ya go. I’m reminded of a friend’s father once trying to send back a $300 bottle of wine at a restaurant and getting in to a fight with the sommelier, who wouldn’t take the bottle back. That’s neither here nor there. I can’t imagine many will follow through on this, but it’s a nice marketing ploy.