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JAL Sends 100 Execs to American Airlines to Learn How to Run an Airline

JAL is sending 100 of its executives to American Airlines to learn how to get the carrier through its severe financial troubles.

Let’s get this out of the way:  you can insert all the jokes you want here about how it could be possible that they’ll learn anything from American.  Blah blah blah.

The reality is this:  the team was sent to American to learn about they manage their financials.  And for whatever you want to say about American’s passenger experience (and I would say it’s on par with every other major US airline), American managed itself incredibly well during the past 2 downturns.  During that time the industry saw just about every other major airline succumb to bankruptcy.  American did not.  And while that has put them at a bit of a disadvantage now, they were the only major airline to accomplish that, and, for JAL, there’s a huge lesson in how to turn around a company during a rough financial period.  Or so they hope.

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  1. Airline Fees and Frustrated Customers | Plane Conversations - pingback on August 11, 2010 at 8:47 am

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