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United Forgets 9-Year Old Boy During Connection at O’Hare

A 9-year old boy traveling alone from San Francisco to Ottawa on United Airlines spent 8 hours in a child care facility at the airport after airline officials forgot to pick him up for his connecting flight to Ottawa.  The boy arrived at O’Hare at 11am and was supposed to catch a 1:50pm flight.  That was flight delayed.  When the flight finally arrived in Ottawa, his mother was shocked that the boy was not on it.  After the boy called his mother from his cellphone, she realized that he was never put on the plane.

United has apologized for the oversight and generously offered to refund the childcare fee, which is great as they provided no childcare.

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  1. Well, after the Colgan air accident, we all know that if you have a leg of your trip on a feeder airline, the quality of the service just drops to Kazhakstan standards (actually, sorry people from Kazakstan, you probably have good service). No wonder they lost the child. I actually would never send my child through a path that contains a feeder airline,a sking for trouble. Big airlines even admitted that there is no sharing between feeders and the parent company between pilots, etc. So, it’s really 2 different airlines that just push planes around and barely talk to each other…

  2. it’s also possible that the Chicago->Ottawa leg was done on Air Canada (star alliance partner). For the record, I think Air Canada Jazz is awesome and often put my life in their hands. But it wouldn’t be surprising either that United and AC, being different airlines, would drop the ball (kid).

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