A 9-year old boy traveling alone from San Francisco to Ottawa on United Airlines spent 8 hours in a child care facility at the airport after airline officials forgot to pick him up for his connecting flight to Ottawa. The boy arrived at O’Hare at 11am and was supposed to catch a 1:50pm flight. That was flight delayed. When the flight finally arrived in Ottawa, his mother was shocked that the boy was not on it. After the boy called his mother from his cellphone, she realized that he was never put on the plane.
United has apologized for the oversight and generously offered to refund the childcare fee, which is great as they provided no childcare.