Delta Air Lines announced that it was eliminating the annoying close-in booking fees for award tickets, which tacked on as much as $150 for people booking award travel less than 3 days in advance. This is a really customer-friendly move from an award program that has been less-than-stellar.
Less customer friendly is the increase in change fees on award tickets from $100 to $150. Blah.
Also interestingly, they promise to improve their horrid award booking engine by the end of this year. As someone who works in e-commerce, giving a completion date is never a good idea. That said, if they can fix that it’ll go a long way toward actually being able to redeem Skymiles.