A Ryanair flight from Bristol, England, to the Canary Island of Lanzarote landed in a different Canary Island – Fuerteventura – after bad weather prevented the plane from landing at the scheduled arrival city. That’s no big deal. What was a big deal was that Ryanair told passengers they had to make their own way to Lanzarote by ferry. (For those of us in the U.S., imagine booking a flight to Nassau, Bahamas, and landing at Freeport and being told to make your own way).
More annoyingly, after the passengers were sent on their way to make their own arrangements, the plane flew empty from Fuerteventura to Lanzarote before picking up passengers to return to the UK.
Passengers complained that when they disembarked in the first island that there were no Ryanair representatives available to tell them what to do. Left to fend for themselves, passengers arranged their own hotels or continuing transport. Ryanair says that while they do not owe passengers any financial compensation (because the flight was diverted due to weather), they will reimburse families for the cost of a hotel on the island. Good luck getting that refund.