I try not to bore everyone here with personal stories (I’m more than aware that no one cares), but here’s a quick one I’d like your input on:
On a whim, I booked a flight yesterday at 2pm on Spirit Airlines to fly to Nicaragua for 3 days on the beach ($300 all-in with no advanced purchase – gotta love Spirit). At 5pm I head to the bus stop outside my apartment to catch the bus from LaGuardia when I get a phone call from Spirit telling me that the first leg of my flight (LaGuardia to Ft Lauderdale) is delayed and, hence, I will miss my connection to Managua. The airline was not going to hold the plane in FLL (which I was fine with). They offered to refund my money, and, because the next flight isn’t for 3 days, I didn’t rebook.
I went home, confusing my kids whom I had just left 10 minutes earlier telling them I’d be home on Friday.
I felt like I had just bought myself 3 days of my life (10 minutes of which I’m using writing this).
To torture myself, however, I went and looked at Spirit’s website this morning to see how badly I would’ve missed the connection in FLL. Answer? I wouldn’t have missed it. They ended up holding the plane in FLL.
So, the question of the day: Did Spirit help me out by making sure I didn’t get stranded in Lauderdale? Or did they screw me because they’re clueless?
What do you think?