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United Service Changes: Guess What…Less Service

Cranky does a full overview of the changes United is now implmenting in its service, but here are the low…er…highlights:

– No more free food in coach on trans-Atlantic flights.

– Raised prices on buy-on-board meals.

– Removing pretzels and biscotti on flights up to 1149 miles.

– Basically eliminating business class on aircraft configured as 3-classes in the US.  You’ll get the good seat, but that’s it.  (if you fly United a lot, this will mean something to you; if not, keep moving, nothing to see here, please disperse)

– Removing pre-arrival snack in PS service.

More and more, Southwest is looking like a full service carrier.

United should change their musical theme from Gershwin’s “Rhapsody in Blue” to his “I Got Plenty O’ Nothing.”

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  1. are they killing free food to Europe, or just on the IAD outbound flights?

    At some point for this fake a la carte pricing, aren’t consumer’s going to demand more? I don’t mind crappy free airlines meals. For $7 a sandwich, I want something decent. The more you breakdown the pricing, the demands for service on that particular item might increase.

    if the ultimate idea is to reduce demand, that is great; but as a revenue model I don’t think it will work.

  2. United changed its mind about charging for [cold] food on European flights. They sent out an email today saying the were keeping their hot food service because everyone was unhappy about that.