A friend just wrote to tell me that he was planning on flying a same-day round trip with United today. He got a call last night canceling the flight. Here’s a rough transcript of the ensuing conversion:
Friend: OK, please change the day of my trip to next Wednesday.
United: No problem. That will be $150 for the change fee.
Friend: But you canceled my flight.
United: Yes, but you can take a later flight tomorrow.
Friend: No I can’t, because it will get me in at the same time as when my returning flight departs.
United: That will be $150 to change the flight.
Long story short, they eventually waved the fee (that would be the fee for canceling his flight).
I really bring this up because this is not the first time I’ve heard of an airline canceling a flight and then asking for the change fee. Has anyone else run into this?