I need a little bit of help with a Travelocity problem I’m having, and I’m curious if anyone who reads the OTR has had a similar issue and how it was resolved:
Short version: I booked a Spirit Airlines ticket on Travelocity ($21 all-in for LaGuardia to Ft. Lauderdale – nice!). The next day I received an email about one of the tickets I booked (I booked 3 different dates) saying Spirit would not confirm the reservation for that one date. Long story short, the problem was not with the $21 fare. Rather, Travelocity said the flight was available at that fare when, in fact, it was not (reasons why this happens are unimportant to this story).
Seats are available on that flight, just not in that fare class. I want Travelocity to give me the seats, but they are saying they can’t do that. Based on their Travelocity Guarantee I think they should do that.
Am I wrong? Are they wrong? Has anyone run into a similar problem? How was it resolved?