British Airways CEO Willie Walsh told Parliament that, perhaps, just perhaps in hindsight BA wasn’t actually ready to open Terminal 5 last month. It may have been the thousands and thousands of lost bags that led to that conclusion. Or the 28 elevators that weren’t working. Or whatever. (In case you were wondering, 125 bags are still lost).
Walsh said that because the $8 billion terminal was delayed, the airline did not train staff sufficiently nor did they test the facilities in a thorough enough manner. He takes the blame (of course), but he disputes that it was that bad: “People have spoken of T5 as a national embarrassment. If we were to be honest, Heathrow has been a national embarrassment for many years.”