British Airways CEO on Terminal 5 Disaster: Oops

British Airways CEO Willie Walsh told Parliament that, perhaps, just perhaps in hindsight BA wasn’t actually ready to open Terminal 5 last month.  It may have been the thousands and thousands of lost bags that led to that conclusion.  Or the 28 elevators that weren’t working.  Or whatever.  (In case you were wondering, 125 bags are still lost).

Walsh said that because the $8 billion terminal was delayed, the airline did not train staff sufficiently nor did they test the facilities in a thorough enough manner.  He takes the blame (of course), but he disputes that it was that bad: “People have spoken of T5 as a national embarrassment. If we were to be honest, Heathrow has been a national embarrassment for many years.”

1 Comments.

  1. What a complete amateur, Willie Walsh arrives at the select committee, asking ‘can I take my jacket off?’ more naughty school boy than captain of industry. I nearly wet myself to watch him then put his jacket on the back of the chair! For his mext pathetic trick, the diminuative Walsh struggled to get the top of the water bottle!

    I though with him being such a complete wanker, his grip would have been stronger than that!

    For the sake of the UK, WILL YOU PLEAS RESIGN!