Airline reservations systems are notoriously complex — the integration of US Airways’ with America West’s was a major issue when the two carriers merged.
But it’s still a bit of a surprise to read that Ryanair will shut its website for 3 days (Feb 22-25) as they switch to a new booking system. The move will likely cost them about $45 million in missed bookings, as about 98% of their reservations come through their website. Their call center (centre) also will be unavailable for reservations. In addition – and this is important if you have a ticket – you won’t be able to make changes during that period either.
It’s just a matter of time before Michael O’Leary tells customers not to complain about the shutdown because at Ryanair’s fares, you can’t possibly expect to actually be able to book tickets.