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Ryanair to Shut Website for 3 Days

Airline reservations systems are notoriously complex — the integration of US Airways’ with America West’s was a major issue when the two carriers merged.

But it’s still a bit of a surprise to read that Ryanair will shut its website for 3 days (Feb 22-25) as they switch to a new booking system.  The move will likely cost them about $45 million in missed bookings, as about 98% of their reservations come through their website.  Their call center (centre) also will be unavailable for reservations.  In addition – and this is important if you have a ticket – you won’t be able to make changes during that period either.

It’s just a matter of time before Michael O’Leary tells customers not to complain about the shutdown because at Ryanair’s fares, you can’t possibly expect to actually be able to book tickets.

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  1. Once again, Ryanair sets the bar for impeccable customer service! Next thing you know they’ll be charging people to view their website.

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