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Delta’s “Planeguage” Videos

Delta has posted a series of short (30 seconds or so) animated videos titled Planeguage that show some of the customer etiquette issues we all face when we fly (being stuck in the middle seat, the person who opens the window during a movie, badly behaved kids, etc…)  They’re actually pretty amusing and well animated.  This is the first time I’ve seen an airline actually show what a flight is like (versus the typical commercial where it’s absolute heaven, even in the middle seat).  It’s an extremely clever piece of marketing that actually made me happy that I’m flying them tomorrow.  Extremely well done…

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  1. It’s about time somebody published something like this. I’m a frequent business traveller & have seen a lot over the years. Here’s a travel etiquette document that I’ve written and updated over the years with input from friends.

    In the Airport

    1. Wait for people to get off the train/bus before attempting to board.

    2. Do not stand directly in front of the train/bus door when waiting for people to get off.

    3. When waiting to board the plane, do not go near the gate until your row is called. There is no excuse to have to wade through a herd of people to get to the gate.

    4. Look where you are walking.

    5. If you are not walking on the moving sidewalks & escalators, stand on the right and allow room for people to get by you. This includes keeping your baggage out of the way.

    6. There would be room for more people at the baggage claim conveyor if everyone would stand back a few steps and only stand directly next to the conveyor when picking up their luggage. There’s really no need to pack two rows of people directly beside the conveyor.

    7. Be ready at the security check point. Do not make people wait behind you while you search for your boarding pass or ID. Be quick when removing your coat, shoes, pocket contents, laptop, film, etc. You can put a lot of items from your pockets in your carry-on or coat pockets before arriving at the inspection point.

    8. Don’t cut in front of someone in the security screening line then set off the alarm because you didn’t empty out your pockets. Don’t cut in front of anyone period.

    On the Plane

    1. If wearing a backpack, remove it when boarding to avoid hitting someone in the head. Be careful with any carry on to avoid hitting those already seated. Watch your rear end also. No one wants it in his/her face.

    2. Do not take up an entire overhead. If you carry on two items, put one under the seat in front of you. If your “carry-on” takes up the entire overhead, check it.

    3. If you can’t carry it, it’s not a carry-on. Check it.

    4. Remove any items that you might want during the flight from your carry-on before placing it in the overhead to avoid getting up and blocking traffic later.

    5. Be quick about placing your carry-on in the overhead. Do not block traffic.

    6. There is no need to stand up when departing the plane until the rows in front of you are clear. The person sitting next to you does not want your rear end in his/her face. Do you really deplane faster if you stand hunched-over waiting for the rows in front of you to clear?

    7. Be careful about leaning your seat back in coach. The person sitting behind you probably does not want your seat in his/her lap. There’s not a lot of room on planes these days.

    8. Ringing the flight attendant call button during takeoff and landing will not get you anywhere.

    9. Do not kick, push, or bump the seat in front of you. Don’t rest your feet on the seat in front of you.

    10. Do not bounce the tray table whether it is attached to the seat in front of you or to your own seat.

    11. Do not stuff all your belongings into the seat pocket in front of you. The person in the seat in front of you can feel this in his/her back.

    12. Control your children.

    13. Wear headphones when using your computer, MP3 player, DVD player, game…

    14. Most people want to sleep on red-eyes. Try to be a little quieter than normal if you’re not sleeping.

  2. they are brilliant, and soooo true

  3. I concur, its about time someone did this! However, there were a few tips missing. I listed them on my blog, Musing of a Fat Chick.

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