Spirit’s CEO has gotten a bit of a black eye when this story came out, which features him sending a nasty(ish) response to a couple of disgruntled passengers who had written to him asking for compensation for a flight delay. What they had asked for was ridiculous, but the CEO, who meant to only send the reply ("we owe him nothing") to someone internally, hit "reply all" by mistake, sending the note to the passenger. Oops!
(Thanks to Brenda for the heads up…) (Wait, women I’m not related to read this site? Really? Who knew?)