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Really, We Don’t Want to Have to Bump You

The NY Times has an interesting look into US Airways’ bumping practices.  I’m not sure they’re any better or worse than any other airline, but just know that with the planes even more full than in the past, involuntary bumps are becoming more common (so they say) — apparently people are less willing to accept voluntary bumps (as I witnessed last week, as Continental couldn’t get anyone to accept $1,000 travel vouchers on my flight). 

US Airways says that involuntary bumps are necessary because business travelers with fully refundable tickets don’t bother to show up.  Solution?  Make tickets fully refundable, but you lose 25% if you don’t call before the flight.

Anyway, a good read…

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  1. Fascinating stuff. If I worked for an airline, I would totally do that job.

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