Read more »

"/>

Consumers Prefer IRS to Airlines

Americans apparently prefer dealing with the IRS than with airlines, according to a study put out by the University of Michigan (my alma mater).  The UM’s American Customer Satisfaction Index found that airlines scored 2 points lower than the IRS in terms of customer satisfaction (hotels only scored a couple of points better than the IRS).  United scored the worst of all US airlines, while Southwest scored the best (so much for no frills = no service). 

Did you enjoy this post?
Sign Up to Receive 1 Email Each Day
Join the more than 7000+ people who get 1 email each day with all the airline news, credit card ideas and general nonsense we've provided for more than 10 years.

Comments are closed.