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How to Complain to an Airline

The Wall Street Journal has a good article (sorry, subscription required) today about how to complain to an airline.  A couple of good points:  don’t say you’ll never fly them again (let’s be honest, no matter how bad an experience you have, you’ll fly the airline again; be succinct with your complaint (you’ll feel good rattling off every slight you’ve ever felt, but stick to the basic facts of the specific incident); and ask for reasonable compensation.  Oh, and hope that you actually get a response. 

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