JetBlue is cancelling more than 200 flights because of a storm in the northeast, but that doesn’t mean its passengers know if their flight is cancelled. I rarely bring up personal gripes here, but I will: My grandfather, who is 90, is travelling (alone) from Florida (of course) to New Jersey on JetBlue this morning. After an hour on the phone with them to find out whether his flight was cancelled (no one ever answered), my father went online to check the status of his flight. The flight status tool on the website isn’t working. Sometimes an airline can’t catch a break. So while it’s good that JetBlue has been far more proactive in cancelling flights, the rest of the customer service operation will take a while to get to where it needs to be.