Just a quick follow-up to the JetBlue JFK snowstorm disaster:
Turns out JetBlue waited 5 hours to call airport authorities for help offloading passengers. Oops.
And my father brought up a good point: Will 1 snowstorm undo 7 years of goodwill and great stories about the airline? Did Wednesday mark the day that JetBlue became just another airline that everyone hates?
And CEO David Neeleman’s response: "We should’ve done better" is completely inadequate, considering these people were held hostage for 9, 10 or 11 hours.
On the plus side, apparently American Airlines was still charging $3 for cookies on its 5 hour delayed flight to Miami.