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8 Hours on Tarmac, No Toilet

An American Airlines flight from San Francisco to Dallas on Friday was re-routed to Austin because of storms in Dallas.  Fair enough.  But the plane sat on the tarmac in Austin for 8 (yes, 8) hours, with no food and with the toilets, er, full.  American hasn’t really offered an explanation for what happened.

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  1. The lead story in today’s (Saturday) WSJ is this incident, along with other ridiculously late holiday flights at American. While I think bad things can happen to any one (or any airline), the totality of the events described in the WSJ paint a picture of blundering ineptitude. It’s actually hard for me to believe an airline as well regarded as American could have employees repeatedly make such bad decisions. Real change seems needed at AA’s operations center.