US Airways Gets Blame for Xmas Fiasco
Mar 3rd, 2005 | By Jared BlankThe government released its report yesterday about the Christmas passenger fiascos at Comair and US Airways. Comair comes out smelling like roses, as the report says that its staff made every effort to overcome the massive snow and ice storms and assist passengers, though they were ultimately screwed by a software glitch.
US Airways, however, did not make out so well. The report says that the company’s execs knew beforehand that staffing shortages would cause major passengers problems but that their bankruptcy prevented them from doing anything about it. Specifically, the airline added flights without adding any additional staff. In response, the airline said it has "worked very hard" to fix the staffing problems. I’m sure that makes everyone who was stranded feel much, much better.