Online Travel Review in Washington Post
Dec 13th, 2004 | By Jared BlankThe ol’ Online Travel Review got a mention in a Sunday Washington Post article about travel weblogs. While I certainly appreciate it, I’m not sure why the author said that the site focuses on airport security profiling. Huh? Have I ever even mentioned that? Would it have killed her to, I don’t know, look at the site? Sheesh…
Oh come on already with the security. Seriously. It’s enough.
I recently flew on AA last March and I had the worse experience ever. When I checked in (DC) the lady at the counter was very rude. Then when I was leaveing from SAT again the lady was rude at the counter. So I called the customer service and was told they can do nothing about it. Last week I was on AA again from DFW to SAT a 45 min flight. I had my 1 1/2 yr old son with me. I gave the stroller when I was boarding the flight in DFW and when I reached SAT the two wheels were broken and the stroller was broken in half. I had just bought it a week earlier so and it was of good quality ($160) so there was no reason for it to break in a 45 min flight other then misshandeling by the AA baggage people. I went to claim it at the baggage dept. in SAT and was told they can do nothing about it. I would just like you to know that you have the WORST STAFF in the entire airline industry and your customer service mimicks the rude behavior of your airport personel. If AA has the least bit of shame or curtasy they would show me some remorse of their actions. I would not fly your airline for FREE in the future. AA charges for everything and claims ZERO responsibility for their actions. Thank god all my miles with you guys have been used so I don’t have to fly AA again. My time is done with you guys and I hope that other passangers do the same as well. I am going to post my complaint in the SA News today as well.