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Delta Floats a Bad Idea

Delta Airlines has been using India-based reservations agents to answer US-originated phone calls for some time now. According to the St. Petersburg Times (by way of the USA Today Airline blog) Delta has floated the possibility that US travelers could pay extra to speak with a US-based agent. Perhaps sometime soon US travelers can pay extra not to have any Asians on-board their plane. Or perhaps you’ll be able to request that no Black women make reservations for you. Sheesh. Either your reservations agents can handle the booking or they can’t. As my friend Jim would say, Why you gotta get all racist on me now?

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