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Independence Air Strands Passengers, Then Makes Nice

Thanks to the USA Today blog for this tidbit: An Independence Air flight from DC to Boston last Wednesday let passengers sit on a plane on the tarmac for 5 hours before taking off. Yikes. The story has a happy ending: each passenger was given a certificate for $525 for flights on the airline (that’s worth up to 5 round trips on the carrier—a pretty nice gesture).

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  1. Air Independence should consider renaming itself Air Indifferent as its more representative of their approach to customer relations. Its been 12 days since they misplaced my bag, yet I have yet to hear back from their Customer Advocay Center after having been promised 12, yes 12 times, that I should expect a call by the end of that respective business day!

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